Customer Service

Three qualified watchmakers are at your service for information or, if needed, to repair your watch.

Most frequent types of repairs:

Waterproofness, adjustment of a watch running too slow or too fast, change of battery, change of crystal, lubrification of the escapment, sizing of bracelets.

The complete service of a watch is, most of times, done at the factory. To do so, we will send the watch and ask for an estimation of cost and work to be done. Once the estimation is accepted, the repair will be done by the factory with a delay of minimum four weeks and will then be sent back to us. If the estimation is refused, we will charge 30.- for postal fees and records.

We work with the most experienced engravers and jewellers to be able to respond all demands our customers should have.